Frequently Asked Questions

Frequently Asked Questions

How to use?

Do the participants have to create an account?

No, they simply log in to a session at GoDiggle.com.

Does my audience have to download an app?

No, there is nothing to download. Everything is URL based.

I would like a corporate license with several users, what are my options?

We are very happy to hear that! Please contact us at [email protected]

Can participants be anonymous?

Yes, you can give the participants the option between logging in anonymously or by a name or nick. 

Can participants be identified?

Yes, if you want. Just ask participants to log in using a name or a nick. You can then identify and display individual results during a live session.

How do I upgrade my Diggle account?

You can upgrade your starter license to an advanced subscription at any time. Please contact us at [email protected]. Pricing?

How can my audience join a Diggle?

Participants can join in two ways:

When finished making your Diggle, click “Run Diggle”.

  • Live Session: participants go to godiggle.com on their device and enter the unique session ID shown on the presenters screen.
  • Invite by Link: participants are automatically logged in when clicking the link they are provided via e-mail, sms, intranet, social media etc.
What is the maximum number of participants?

The number of allowed participants per session depends on your price plan.

What can I use Diggle for?

Get inspired by Situations for Diggle!

Can i share a Diggle with a colleague or a friend?

Yes, this option is possible in the Advanced subscription.

How do I display results?

When you run a Live Session, you will automatically be taken to the Presenter.
The Presenter default setting is the The Mirror View – for when you are not using a secondary device to control Diggle.

In Settings you can choose The Presenter View. Perfect when you have two screens and want the audience to only see your slides and results. Just like in Powerpoint and Google Slides.

Can I integrate Diggle in PowerPoint?

Not yet, but we are working on it!

CAN I EMBED A YOUTUBE VIDEO IN MY DIGGLE?

Yes, no problem! On the Info Screen template, you can embed any url-based videolink that is not beyond a firewall.

How do I use the Presenter View Navigator?

When running a Diggle-session, the default setting is Mirror View. To choose Presenter View, move your mouse to the bottom of the screen and click the settings-button 

and choose Presenter  View. You now have full control over what the audience see by opening a separate “view only” display to show on the big screen.

Can I embed a Youtube video in my Diggle?

Yes, no problem! On the Info screen template, you can embed any url-based videolink that is not beyond a firewall.

Can I run a workshop with Diggle?

Yes! Diggle was born for running workshops. The different Question Types can be combined to run short or long workshops. We have question types for brainstorming, idea generation, voting on ideas, open ended questions, in addition to the classical polling questions, multiple choice etc.

WHY DO YOU HAVE MULTIPLE PRESENTER OPTIONS?

Diggle contains two main methods for showing live results during a session. Using the Mirror View, what you see on your computer and what the audience see, is the same. You navigate through menus that activates when you move your mouse, and disappears after a second. This is the default setting. The Presenter View gives you full control. Like in Power Point, you have two separate screens. One for showing results and a separate screen on your computer or tablet. From here, you have full control over progress, answers and displays, and choose only to share what you want, when you want.

Can I run my Diggle from a separate device?

Yes. You can use another computer or a tablet. We are currently working on a solution for using your smartphone. Stay tuned!

What do you mean by ``Running a Diggle``?

A Diggle refers to the content you have made and want participants to join. It might be a single question or a series of questions. It might refer to a survey you have made, a brainstorm-workshop or a classroom course. Since Diggle have so many areas of use, we simply use “a Diggle” to avoid confusion.

Can I insert math equations and formulas in Diggle?

Yes, you can add math formulas in any question field by using KaTeX.

Payment

What do I need to use Diggle?

To make and run a Diggle you need a computer with an internet connection. Your audience can use any online device!

Will Diggle work with my browser?

Diggle works with most browsers and is compatible with Mac and PC. We recommend using one of the following browsers:

  • Chrome 49+
  • Microsoft Edge 
  • Safari 9.0+
  • Firefox 45.0+

Internet Explorer is not supported. We recommend you use Microsoft Edge.

HOW DO YOU SECURE MY DATA?

Please read our Privacy & Terms. Diggle is fully GDPR compliant.

Technical

What are my payment options?

Credit cards or invoice.

How much does Diggle cost?

Have a look at the different price plans by clicking on Pricing.

Can I pay for one month only?

No. For Diggle Starter and Advanced, we only offer yearly subscriptions. If you need Diggle only for a one-time event, such as a large conference or an event, please contact us at [email protected].

What if i regret my purchase?

If you cancel within fourteen (14) days from the day you purchased and you have not ran any Diggle sessions, you will receive a full refund.

How do I cancel my subscription?

The subscription is automatically renewed annually. You may cancel any time under “Settings” in your Diggle account. If you cancel your subscription with time left on the billing period, you can still use Diggle until your account is terminated.

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