Frequently Asked Questions

Use

Do the participants have to create an account?

No, they simply log in to a session at GoDiggle.com

Does my audience have to download an app?

No, there is nothing to download. Everything is URL based.

I would like a corporate license with several users, what are my options?

We are very happy to hear that! Please contact us at info@diggle.com.

Can participants be anonymous?

Yes, you can give the participants the option between logging in anonymously or by a name or nick. 

Can participants be identified?

Yes, if you want. Just ask participants to log in using a name or a nick.  You can then identify and display individual results during a session, in addition to the aggregated results. 

How do I access the results from a completed session?

In the Dashboard (first page after logging into your account), open the desired Diggle and click “Sessions”. Here you will find your Session History for that particular Diggle. Choose “Download an excel report” or “Download images”.

How do I upgrade my Diggle account?

You can upgrade your starter license to an advanced subscription at any time. Please contact us at info@diggle.com.

How can my audience join a Diggle?

Participants can join in two ways:

When finished making your Diggle, click “Run Diggle”.

  • Instructor-led mode: participants must go to godiggle.com on their device and enter the session ID displayed on the big screen. Remember, you can run the Diggle using one of two navigators. In both Mirror-view and Presenter view, you toggle on/of the session ID on the top-left side of the screen.
  • Self paced mode: participants are automatically logged in when clicking the link they are provided via e-mail, sms, intranet, social media etc.
What is the maximum number of participants?

The number of participants per session depends on your license. Have a look at the offers by clicking on Pricing. If you want to include more, do not hesitate to contact us!

What can I use Diggle for?

Get inspired by Situations for Diggle!

Can i share a Diggle with a colleague or a friend?

Yes, this option is possible in the Advanced subscription.

How do I display results?

Open the desired Diggle-session. For a live presentation of results, you can use either the mirror-view or presenter-view navigator.  In mirror -view, move your mouse to the bottom of the screen to open “Results”. Click on any of the available displays for each particular exercise.

Can I integrate Diggle in PowerPoint?

Not yet. Diggle has primarily been developed as a learning tool, not a presenter tool. We might consider making an integration in the future. Until then: you can toggle between a presentation and Diggle using your keyboard or save your slides as pictures and import them to the Info Screens.

How do I use the Presenter View Navigator?

When running a Diggle-session, the default setting is Mirror View. To choose Presenter View, move your mouse to the bottom of the screen and click the settings-button 

and choose Presenter  View. You now have full control over what the audience see by opening a separate “view only” display to show on the big screen. 

Can I embed a Youtube video in my Diggle?

Yes, no problem! On the Info screen template, you can embed any url-based videolink that is not beyond a firewall.

Can I run a multiple choice when not in live-mode?

Yes, all exercises can be run in a self-paced mode. You can retrieve the results later to show as displays in front of an audience. 

Can I run a workshop with Diggle?

Yes! Diggle was born for running workshops. The different templates can be put together to run short or long workshops. We have templates for brainstorming, voting on ideas, open ended questions, in addition to the classical polling questions, multiple choice etc. 

Can I add hyperlinks in Diggle?

Yes! The Intro-template is made for adding different content like hyperlinks, embedded video, pictures and text.

Can I use Diggle for pre-boarding?

You most certainly can! Ask questions and submit information in form of text, images and/or video and submit it to your audience via self-paced mode. Then start your training, meeting or event with a presentation of the input.

What does multiple navigators mean?

Diggle contains two main methods for showing live results during a session. We call these Navigators. Using the Mirror View navigator, what you see on your computer and what the audience see, is the same. You navigate through menus that activates when you move your mouse, and disappears after a second. This is the default setting. The Presenter View navigator gives you full control. Like in Power Point, you have two separate screens. One for showing results and a separate screen on your computer or tablet. From here, you have full control over progress, answers and displays, and choose only to share what you want, when you want. 

Can I run my Diggle from a separate device?

Yes. You can use another computer or a tablet. We are currently working on a solution for using your smartphone. Stay tuned!

What do you mean by ``Running a Diggle``?

A Diggle refers to the content you have made and want participants to join. It might be a single question or a series of exercises. It might refer to a survey you have made, a brainstorm-workshop or a classroom course. Since Diggle have so many areas of use, we simply use “a Diggle” to avoid confusion. 

Can I insert math equations and formulas in Diggle?

Yes, you can add math formulas in any question field by using KaTeX.

Payment

What are my payment options?

Credit cards or invoice.

How much does Diggle cost?

The price depends on you license and number of participants. Have a look at the offers by clicking on Pricing.

Can I pay for one month only?

No. For Diggle Starter and Advanced, we only offer yearly subscriptions. If you really, really need Diggle only for a one-time event, such as a large conference or an event, please contact us at info@diggle.com

What if i regret my purchase?

If you cancel within fourteen (14) days from the day you purchased and you have not ran any Diggle sessions, you will receive a full refund.

How do I cancel my subscription?

The subscription is automatically renewed annually. You may cancel any time under “Settings” in your Diggle account. If you cancel your subscription with time left on the billing period, you can still use Diggle until your account is terminated.

Tech

What do I need to use Diggle?

To make and run a Diggle you need a computer with an internet connection. Your audience can use any online device!

Will Diggle work with my browser?

Diggle works with most browsers and is compatible with Mac and PC. We recommend using one of the following browsers:

  • Chrome 49+
  • Microsoft Edge 
  • Safari 9.0+
  • Firefox 45.0+

Internet Explorer is not supported. We recommend you use Microsoft Edge.

How do you secure my data?

Read Privacy & Terms