Terms & Conditions

Last updated: 10 August 2026

Key points

This section is a plain-language summary. It doesn't replace the full terms below — if the two ever conflict, the full terms govern.

• Diggle is a subscription service for building and running interactive sessions (quizzes, surveys, live workshops, and similar). These Terms, our Privacy Policy, our Acceptable Use Policy, and our Data Processor Agreement together form your agreement with us.
• Diggle includes AI features — an AI chat assistant, AI-assisted content and design suggestions, AI translation, and AI grouping of open-ended answers. AI output is a starting point, not a finished product: review it before you rely on it. See Section 4.
• We don't use your content or your participants' data to train AI models, and we don't let any third party do so either. See Section 4.
• You own the content you create in Diggle (including content you create with AI assistance), subject to a license you grant us to operate the service. See Sections 4 and 14.
• You're responsible for your account, for the content you put into Diggle, and for complying with the law when you collect data from participants. Our Acceptable Use Policy sets out what you can't do with Diggle, including with AI Features.
• Paid plans renew automatically unless you cancel at least 48 hours before renewal. See Section 13.
• These Terms are governed by Norwegian law, with disputes handled by the courts of Oslo. See Section 16.
• We'll email you and show an in-app notice before any substantial change to these Terms takes effect. See Section 2.

1. Introduction

This agreement is between you and Specifique Norge AS ("Diggle," "we," or "us"), the provider of Diggle. It consists of four documents, which together form the Agreement:

• these Terms & Conditions;
• our Privacy Policy;
• our Acceptable Use Policy, which sets out what you may not do with Diggle and is incorporated into these Terms by reference; and
• our Data Processor Agreement.

2. Acceptance of these Terms

By using Diggle, or accessing content made available through our websites, you agree to these Terms.

If we make a substantial change to these Terms, we'll email you and show the updated Terms at login — you'll need to accept them before continuing to use your account. If you don't want to continue under the new Terms, you can end the agreement by contacting [email protected]. Continuing to use Diggle after a change takes effect means you accept it. We may make non-substantial changes without notice; it's worth checking back periodically.

3. Using the Services

Diggle is delivered through two places: diggle.com, for general information about the service, and app.diggle.com, for the software itself. You may use both only within the scope of the services we offer, and only for your own personal or business use. We may deny or end your access if you violate these Terms.

4. AI Features

Diggle includes features that use artificial intelligence — including AI models operated by our sub-processors (see our Privacy Policy and sub-processor list for who they are) — to help you create, edit, translate, and analyze content ("AI Features"). We may change which providers or models power AI Features over time. AI Features currently include:

• an AI chat assistant that can help create and edit a Diggle, including adding or removing slides and adjusting settings;
• AI-assisted content generation and editing in the Content tab (for example, generating or improving question text, or answer options);
• AI design suggestions in the Design tab;
• the ability to create a Diggle from an uploaded document (available on Pro and above);
• AI Translation — a first-draft translation of your Diggle into another language, which you or an invited Translator can review and edit before it's used; and
• AI grouping and summarization of open-ended participant answers, to help you interpret results.

A few things apply across all AI Features:

• You're interacting with AI, not a human. We'll make this clear within the product itself, in addition to this clause.
• Review before you rely on it. AI Features can produce output that's inaccurate, incomplete, outdated, or unsuitable for your purposes — including mistranslations or miscategorized responses. You're responsible for reviewing and confirming AI-generated content, including translations, before presenting it, sharing it, or relying on it.
• The same rules apply to what you ask the AI to do. Section 6 (Prohibited use) applies equally to any input, prompt, or document you give an AI Feature.
• You need the right to share what you upload. If you upload a document or other material to an AI Feature, you confirm you have the right to share it, and that doing so doesn't infringe or disclose anyone else's rights or confidential/personal information without proper authorization.
• AI-assisted content is still your content. Content you generate, edit, or incorporate into your Diggle using an AI Feature is treated the same as any other content you create in Diggle for ownership and licensing purposes (Section 14), except where applicable law says otherwise.
• "Output" means whatever an AI Feature generates for you — including drafted text, design suggestions, translations, and groupings or summaries of open-ended answers. As between you and us, Output is treated as your content under Section 14, and you retain the same rights in it that you have in your other Diggle content. Output is provided on an "as is" and "as available" basis; we don't warrant that it's accurate, complete, or fit for your purpose, and your use of it is at your own risk — see also Section 4's "Review before you rely on it" above.
• We don't use your data to train AI models. We don't use your content, your Diggle's data, or Participants' answers to train or improve any AI model, and we don't permit our AI sub-processors or any other third party to do so either. See our Privacy Policy for how AI Feature data is processed.
• Translators. You can invite people ("Translators") to review and edit AI Translations of your Diggle. A Translator can view and edit your Diggle's content in the language(s) they're invited to work on. Only invite people you're authorized to give this access to.
• Participant data and AI Analysis. If you use AI to group or summarize participants' open-ended answers, you remain the data controller for that data — see our Privacy Policy.
• AI-generated content may be labeled. Where required by law, we may mark AI-generated output as such.
• Acceptable use. Our Acceptable Use Policy sets out further rules for AI Features specifically — including that you may not represent Output as entirely human-made, or use AI Features for automated decisions that have a legal or similarly significant effect on a person. It applies to everyone using Diggle and is incorporated into these Terms by reference.

5. Changes to Diggle

We may discontinue or change any service or feature at any time.

From time to time we may offer a feature on a trial, beta, or early-access basis — for example, to a limited set of customers before a wider release. Trial and beta features are optional, may change or be withdrawn at any time, and are governed by these Terms unless we tell you otherwise in writing. We'll let you know if a feature you're using is offered on this basis.

6. Prohibited use

You must be 13 or older to use the Services. Accounts created by bots or other automated means aren't permitted. You need to provide a valid email address and any other information we require to sign up. Your login is for your use only — don't share it. You're responsible for keeping your account secure and for all content and activity under your account; we're not liable for loss or damage arising from a failure to keep your account secure.

You agree to use Diggle in compliance with the law, and not in a way that could harm Diggle, our contractors, or our clients. In particular, you won't use Diggle for anything illicit or illegal, or content that's violent, pornographic, racist, xenophobic, or defamatory. Our Acceptable Use Policy sets out further, more specific rules — including AI-specific restrictions — and forms part of these Terms.

7. Guarantees and liability disclaimer

You're responsible for how you use Diggle, including any use of AI Features (Section 4). Anything you download or obtain through Diggle is at your own discretion and risk — we're not responsible for damage to your systems or data loss that results. Diggle is provided "as is" and "as available"; we can't guarantee it will be uninterrupted, timely, secure, error-free, or that results will be accurate or reliable, or that software defects will be corrected.

We try to keep the information on our site accurate and current, but we don't warrant that it's complete, error-free, or always up to date — pricing and other details are indicative and subject to change. We're not responsible for content submitted by users, and while we don't systematically monitor content, we'll remove anything we consider illicit, illegal, or contrary to public order at our discretion, without liability either way. Links to other sites are provided for convenience; we don't control or vouch for them.

If you connect a third-party tool or integration to Diggle, that integration is governed by your agreement with its provider. We don't review, control, or take responsibility for the security, availability, or data handling of third-party integrations you choose to enable.

To the fullest extent permitted by law, we're not liable for direct or indirect damages of any kind arising from use, or inability to use, Diggle — whether the claim is based on contract, tort, or otherwise — even if we've been advised such damages were possible. We're not liable for the acts of other internet users.

8. Additional terms

By using Diggle, you allow us to aggregate usage data for statistical purposes in connection with our business. Diggle is provided "as is," with no warranties regarding the subscription agreement or the information we provide, and we disclaim liability for damages of any kind resulting from their use. We're not responsible for how third parties access or use publicly shared content, and we're under no obligation to restrict that access. You can remove your personal information from Diggle, but this doesn't extend to copies others may have made, or backup copies we maintain.

9. Subscription, ownership, and use restrictions

9.1 Subscription grant

This is a subscription agreement between you (or the company you work for) and Diggle. By accessing the Services, you accept these Terms; if you don't, please stop using Diggle. We grant you a non-exclusive subscription to use the Diggle Services for your own personal or business purposes.

9.2 Ownership

We (or our licensors) own all right, title, and interest — including copyright — in the Diggle Services and software. This doesn't affect your ownership of the content you create using the Services — see Section 14 for how content ownership works.

9.3 Restrictions on use and transfer

You may only use accounts associated with your User. You may not:

• rent or lease the Diggle Services;
• transfer the Diggle Services, unless we explicitly allow it and it complies with these Terms;
• copy or reproduce the Diggle Services across a network or bulletin-board system; or
• modify, adapt, or create derivative works of the Diggle Services, or reverse-engineer, decompile, or disassemble them.

10. Disclaimer of warranties

Diggle is provided "as is" and "as available," with no express warranties or guarantees, including as to load time, uptime, or quality. To the extent the law allows, we and our licensors disclaim implied warranties that Diggle is merchantable, of satisfactory quality, accurate, timely, fit for a particular purpose, or non-infringing. We don't guarantee Diggle will meet your requirements, be error-free, or always be accessible. We don't guarantee that results obtained through Diggle — including from AI Features — will be effective, reliable, accurate, or fit for your purpose. No statement by a Diggle representative creates a warranty. You may have additional consumer rights under local law that this contract can't override.

11. Limitation of liability

We're not liable for indirect, special, incidental, consequential, or exemplary damages arising from your use of, or inability to use, Diggle — including lost profits, lost data, loss of goodwill, or other commercial losses — even if we knew such damages were possible. Where local law doesn't allow this exclusion, our liability (and that of our parent and suppliers) is limited to what the law permits.

12. Indemnification

At our request, you'll defend, indemnify, and hold us, our parent, affiliates, and our respective people harmless from claims and expenses (including legal fees) arising from your use or misuse of Diggle. We may take over the defense of a matter otherwise subject to indemnification by you, at our own expense, in which case you'll cooperate with us.

13. Payments

• A valid credit card is required for paid accounts; other payment methods can be arranged with our team.
• Fees and rate limits are negotiated separately from these Terms.
• Services are billed in advance; we don't refund partial periods, plan-change differences, or unused time, except as described below.
• If you're a new Customer, you can request a full refund of your first payment within 14 days of your Initiation Day, as long as you haven't made substantial use of the paid features of the Services. To request one, email [email protected]; we'll process it within 14 days.
• Fees exclude taxes, levies, and duties (except VAT where a valid number is provided), which you're responsible for.
• Plan upgrades or downgrades are charged to your card on your next billing cycle.
• Downgrading or cancelling may cause loss of content, features, or capacity — we're not liable for this. Active sessions using higher-plan features keep their data, but you may not be able to start new sessions with that content.
• Prices may change; where a change applies to your plan, we'll notify you by email at least 30 days before it takes effect on your next billing period, giving you the chance to cancel before you're charged the new price.
• We're not liable to you or any third party for modifications, price changes, or discontinuation of the Services.
• You can cancel anytime before your next billing period, no questions asked — turn off auto-renewal at least 48 hours before renewal to avoid the next charge. If you don't cancel in time, your subscription renews automatically using your current payment method.

14. Intellectual property rights

Elements on our site that belong to us — text, images, icons, video, software, databases, and similar — are protected by our intellectual property rights. Elements posted by users may be protected by those users' own rights. Our names and logos are protected trademarks; don't use them in a way that could confuse consumers or discredit Diggle. Without our written consent, you may not copy, reproduce, modify, publish, distribute, sell, or otherwise exploit any part of our site.

You own the content you submit or post on Diggle. You grant us a limited, non-exclusive, worldwide right to host, copy, and technically process that content solely to operate the Services for you — for example, to display your Diggle to the Participants and collaborators you invite, and to back it up. This license ends when you delete the content or your account, except for backup copies retained under our standard retention period (see our Privacy Policy). We don't use your specific content to create templates, marketing materials, or other products without your separate, explicit consent. If we introduce a feature that lets you choose to make a Diggle public or shareable as a template for others to use, that will only apply when you take an explicit action to enable it, and we'll describe how it works at that time. Where content is generated using an AI Feature, ownership and permitted use are governed by Section 4 and this Section 14.

15. Privacy

Using Diggle may involve us collecting and processing personal data. Please read our Privacy Policy, Data Processor Agreement, and sub-processor list.

16. Dispute resolution and governing law

These Terms are governed by Norwegian law. If you have a concern, contact [email protected] first — we'll try to resolve it informally within 30 days. If that doesn't work, disputes go before the courts of Oslo, Norway, unless we choose to refer the matter to another competent court.

17. Termination

• Your right to use Diggle ends automatically at the end of our agreement, or earlier if you breach these Terms. We may terminate your access at our discretion, with or without notice, if you breach these Terms.
• You're responsible for properly cancelling your account — an email or phone request alone doesn't count. You can upgrade, downgrade, or cancel anytime in your account settings at app.diggle.com.
• You can request deletion of your content. Deleting an account or specific content removes it from our databases as soon as possible; it remains in backups for 21 days after that.
• We may suspend or terminate your account, or refuse service, at our discretion, for any reason, at any time. Termination results in deactivation or deletion of your account and the content in it.
• If a service you subscribe to is terminated, limited, or restricted, that results in deactivation or deletion of your access to it.

Send notices to us in English or Norwegian at [email protected]. A printed copy of this agreement, or any electronically delivered notice, is admissible in legal or administrative proceedings on the same terms as documents originally created and stored on paper.