Terms & Conditions

Last updated: 17 September 2026

Key points

This section is a plain-language summary. It doesn't replace the full terms below — if the two ever conflict, the full terms govern.

• Diggle is a subscription service for building and running interactive sessions (quizzes, surveys, live workshops, and similar). These Terms, our Privacy Policy, our Acceptable Use Policy, and our Data Processing Agreement together form your agreement with us.
• Diggle includes AI features — an AI chat assistant, AI-assisted content and design suggestions, AI translation, and AI grouping of open-ended answers. AI output is a starting point, not a finished product: review it before you rely on it. See Section 4.
• We don't use your content or your participants' data to train AI models, and we don't let any third party do so either. See Section 4.
• You own the content you create in Diggle (including content you create with AI assistance), subject to a license you grant us to operate the service. See Sections 4 and 14.
• You're responsible for your account, for the content you put into Diggle, and for complying with the law when you collect data from participants. Our Acceptable Use Policy sets out what you can't do with Diggle, including with AI Features.
• Self-service paid plans renew automatically unless you cancel before renewal through My plan at app.diggle.com. Enterprise subscriptions are cancelled in accordance with the applicable signed contract. See Section 13.
• These Terms are governed by Norwegian law. Mandatory consumer protections and rights concerning competent courts remain unaffected. See Section 16.
• We'll notify you by email before changes to these Terms materially affect your rights or obligations. See Section 2.

1. Introduction

This agreement is between you and Specifique Norge AS ("Diggle," "we," or "us"), the provider of Diggle. It consists of four documents, which together form the Agreement:

Specifique Norge AS
Drammensveien 123, 0277 Oslo, Norway
Organisation number: 981446305
Email: [email protected]

• these Terms & Conditions;
• our Privacy Policy;
• our Acceptable Use Policy, which sets out what you may not do with Diggle and is incorporated into these Terms by reference; and
• our Data Processing Agreement.

A consumer is an individual acting mainly outside their trade, business, or profession. Buying a subscription through self-service checkout does not by itself determine whether you are a consumer or a business customer.

If you have a separately signed business agreement with us, that agreement takes precedence over these Terms where they conflict. For personal data processed on a customer's behalf, the Data Processing Agreement governs that processing. Nothing in these documents limits mandatory rights under applicable law.

2. Acceptance of these Terms

You accept these Terms when registering or purchasing a subscription. If acting for an organisation, you must be authorised to do so. We may update these Terms to reflect changes in law, security requirements, or the Services under Section 5. We will give reasonable advance notice by email of changes that materially affect your rights or obligations, explaining when they take effect. Shorter notice may apply where necessary to comply with law or address an urgent security risk. If you do not agree to a material change, you may terminate the affected subscription before it takes effect without an additional termination charge. Any legally required consent, notice period, or refund remains applicable. Minor changes that do not adversely affect your rights may take effect when published.

3. Using the Services

Diggle is delivered through diggle.com, for general information, and app.diggle.com, for the software itself. You may use the Services only within the scope we offer and for your own personal or business use. We may restrict or terminate access for violations of these Terms in accordance with Section 17.

4. AI Features

Diggle includes features that use artificial intelligence — including AI models operated by our sub-processors (see our Privacy Policy and sub-processor list for who they are) — to help you create, edit, translate, and analyze content ("AI Features"). We may change which providers or models power AI Features over time. AI Features currently include:

• an AI chat assistant that can help create and edit a Diggle, including adding or removing slides and adjusting settings;
• AI-assisted content generation and editing in the Content tab (for example, generating or improving question text, or answer options);
• AI design suggestions in the Design tab;
• the ability to create a Diggle from an uploaded document (available on Pro and above);
• AI Translation — a first-draft translation of your Diggle into another language, which you or an invited Translator can review and edit before it's used; and
• AI grouping and summarization of open-ended participant answers, to help you interpret results.

A few things apply across all AI Features:

• AI-generated content. We identify AI-generated content to creators within the authoring interface. Creators should review it before presenting, sharing, or relying on it.
• Review before you rely on it. AI Features can produce output that's inaccurate, incomplete, outdated, or unsuitable for your purposes — including mistranslations or miscategorized responses. You're responsible for reviewing and confirming AI-generated content, including translations, before presenting it, sharing it, or relying on it.
• The same rules apply to what you ask the AI to do. Section 6 (Prohibited use) applies equally to any input, prompt, or document you give an AI Feature.
• You need the right to share what you upload. If you upload a document or other material to an AI Feature, you confirm you have the right to share it, and that doing so doesn't infringe or disclose anyone else's rights or confidential/personal information without proper authorization.
• AI-assisted content is still your content. Content you generate, edit, or incorporate into your Diggle using an AI Feature is treated the same as any other content you create in Diggle for ownership and licensing purposes (Section 14), except where applicable law says otherwise.
• "Output" means whatever an AI Feature generates for you — including drafted text, design suggestions, translations, and groupings or summaries of open-ended answers. As between you and us, Output is treated as your content under Section 14. We do not guarantee that Output is accurate, complete, or suitable for your purpose. You are responsible for reviewing it before use. This does not limit our contractual obligations or your mandatory rights, including those described in Section 10.
• We don't use your data to train AI models. We don't use your content, your Diggle's data, or Participants' answers to train or improve any AI model, and we don't permit our AI sub-processors or any other third party to do so either. See our Privacy Policy for how AI Feature data is processed.
• Translators. You can invite people ("Translators") to review and edit AI Translations of your Diggle. A Translator can view and edit your Diggle's content in the language(s) they're invited to work on. Only invite people you're authorized to give this access to.
• Participant data and AI Analysis. If you use AI to group or summarize participants' open-ended answers, you remain the data controller for that data — see our Privacy Policy.
• Acceptable use. Our Acceptable Use Policy sets out further rules for AI Features specifically — including that you may not represent Output as entirely human-made, or use AI Features for automated decisions that have a legal or similarly significant effect on a person. It applies to everyone using Diggle and is incorporated into these Terms by reference.

5. Changes to Diggle

We may update Diggle for valid reasons, including security, legal compliance, compatibility, and improvements to functionality. Changes beyond those needed to maintain conformity with our agreement will not impose additional costs without your agreement.

For consumers, if a change negatively affects access to or use of the Services by more than a minor amount, we will provide reasonable advance notice by email explaining the change, its timing, and your right to terminate. You may terminate the affected agreement free of charge within 30 days after receiving the notice or the change taking effect, whichever is later, unless we enable you to retain the unchanged, conforming service at no additional cost. Statutory refund rights remain unaffected.

Optional trial, beta, and early-access features will be identified as such and may change or be withdrawn. This does not affect mandatory consumer rights or commitments concerning your paid subscription.

Discontinuation of a paid service is governed by Section 17.

6. Prohibited use

You must be 13 or older to use the Services. Minors must have any permission required by applicable law. Accounts created by bots or other unauthorised automated means are not permitted. Account holders must provide a valid email address and accurate registration information. Keep your login details confidential and notify us promptly if you suspect unauthorised access. You are responsible for your own actions and for taking reasonable steps to protect your account. This does not make you responsible for failures attributable to us or limit our security and data protection obligations.

You agree to use Diggle in compliance with the law, and not in a way that could harm Diggle, our contractors, or our clients. In particular, you won't use Diggle for anything illicit or illegal, or content that's violent, pornographic, racist, xenophobic, or defamatory. Our Acceptable Use Policy sets out further, more specific rules — including AI-specific restrictions — and forms part of these Terms.

7. Guarantees and liability disclaimer

We provide Diggle in accordance with our agreement and applicable law. We cannot guarantee uninterrupted operation or that every output will be accurate. You should review content, including AI output, before relying on it. This does not limit our contractual obligations or your statutory rights.

We aim to keep our public website accurate. General website information does not override the subscription description, price, or commitments agreed when you purchase.

Users are responsible for the content they submit. We may restrict or remove content that violates applicable law or our Acceptable Use Policy, subject to any applicable notice and complaint-handling requirements.

Third-party services may be subject to their providers' terms and privacy policies. Our Privacy Policy explains the relevant data sharing and provider roles. This does not limit our obligations under applicable data protection law or our Data Processing Agreement, including our obligations concerning sub-processors.

8. Additional terms

We may produce aggregate statistics about service usage. Any processing of personal data for this purpose is subject to our Privacy Policy and applicable law. Accepting these Terms does not itself constitute consent to optional tracking. Recipients may independently retain copies of content you share. This does not limit our obligations concerning data held by us or our processors, or our duties to act on valid data protection requests. You can delete your account or content using the available controls in Diggle. Information we must retain for legal obligations, such as accounting records, is handled as described in our Privacy Policy. After deletion from our active systems, residual copies may remain in backups for up to 7 days. Copies independently retained by third parties are outside our direct control.

9. Subscription, ownership, and use restrictions

9.1 Subscription grant

This is a subscription agreement between you (or the company you work for) and Diggle. Acceptance of these Terms is described in Section 2. We grant you a non-exclusive subscription to use the Diggle Services for your own personal or business purposes.

9.2 Ownership

We (or our licensors) own all right, title, and interest — including copyright — in the Diggle Services and software. This doesn't affect your ownership of the content you create using the Services — see Section 14 for how content ownership works.

9.3 Restrictions on use and transfer

You may only use accounts associated with your User. You may not:

• rent or lease the Diggle Services;
• transfer the Diggle Services, unless we explicitly allow it and it complies with these Terms;
• copy or reproduce the Diggle Services across a network or bulletin-board system; or
• modify, adapt, or create derivative works of the Diggle Services, or reverse-engineer, decompile, or disassemble them, except where applicable law permits this and does not allow that right to be restricted by contract.

10. Disclaimer of warranties

We provide Diggle in accordance with our agreement and applicable law. We do not guarantee uninterrupted or error-free operation, or the accuracy of AI-generated output.

Consumers retain their statutory rights if the Services are not supplied or do not conform to the agreement, including correction, price reduction, termination, refunds, or compensation where applicable. Problems can be reported to [email protected].

Additional service levels or warranties apply only where expressly agreed. Nothing in this section limits mandatory rights or overrides our contractual commitments.

11. Limitation of liability

For business customers, unless a separately signed agreement provides otherwise, we're not liable for indirect, special, incidental, consequential, or exemplary damages arising from your use of, or inability to use, Diggle — including lost profits, lost data, loss of goodwill, or other commercial losses — even if we knew such damages were possible. Where local law doesn't allow this exclusion, our liability (and that of our parent and suppliers) is limited to what the law permits.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or restricts individuals’ rights and remedies under applicable data protection law. In the event of a conflict concerning the processing of personal data on behalf of a customer, the Data Processing Agreement takes precedence over these Terms.

12. Indemnification

This section applies only to business customers.

You will indemnify us against reasonable, documented losses and legal costs arising from third-party claims to the extent caused by your unlawful content, infringement of third-party rights, or material breach of these Terms. This does not cover losses caused by our own breach or misconduct.

We will notify you of relevant claims and reasonably cooperate in their handling.

13. Payments

• A valid credit card is required for paid accounts; other payment methods can be arranged with our team.
• The price, billing interval, included features, and usage limits are those shown for your selected plan when you purchase, or those agreed in your separately signed business contract.
• Services are billed in advance; we don't refund partial periods, plan-change differences, or unused time, except as described below.
• If you're a new Customer, you can request a full refund of your first payment within 14 days after your first paid subscription begins, as long as you haven't made substantial use of the paid features of the Services. To request one, email [email protected]; we'll process it within 14 days.
  The refund offer above is additional to any mandatory rights you have as a consumer. Its conditions do not limit your statutory right of withdrawal or other remedies under applicable consumer law.
• The total price payable by consumers includes applicable taxes and mandatory charges. Business prices may be shown excluding VAT where clearly stated. VAT exemptions or reverse-charge treatment apply only where legally available.
• Where required by applicable consumer law, we will send consumers periodic reminders that an ongoing subscription remains active and can be cancelled.
• Any charge and effective date for a plan upgrade or downgrade will be disclosed before you confirm the change.
• Downgrading may reduce the features and capacity available under your subscription. The applicable limits are described in the selected plan. Cancelling a subscription does not itself delete your account.
• We may change subscription prices for future billing periods to reflect changes in operating costs, taxes, or the service offering. We will notify you by email at least 30 days before an increase takes effect, or earlier if applicable law requires. An increase will not affect a period already paid for. You may cancel before the increase takes effect. Separately signed business contracts govern price changes for those customers.
• You can cancel your self-service subscription through My plan at app.diggle.com. Cancel before the renewal date to avoid the next subscription charge. Cancellation stops automatic renewal, and access continues until the end of the paid period, unless you request account deletion. This does not limit any statutory right to cancel, end the agreement earlier, or receive a refund. Enterprise customers should contact [email protected] to terminate their subscription in accordance with their signed contract.

14. Intellectual property rights

Elements on our site that belong to us — text, images, icons, video, software, databases, and similar — are protected by our intellectual property rights. Elements posted by users may be protected by those users' own rights. Our names and logos are protected trademarks; don't use them in a way that could confuse consumers or discredit Diggle. Without our written consent, you may not copy, reproduce, modify, publish, distribute, sell, or otherwise exploit any part of our site.

You own the content you submit or post on Diggle. You grant us a limited, non-exclusive, worldwide right to host, copy, and technically process that content solely to operate the Services for you — for example, to display your Diggle to the Participants and collaborators you invite, and to back it up. This license ends when you delete the content or your account, except for backup copies retained under our standard retention period (see our Privacy Policy). We don't use your specific content to create templates, marketing materials, or other products without your separate, explicit consent. If we introduce a feature that lets you choose to make a Diggle public or shareable as a template for others to use, that will only apply when you take an explicit action to enable it, and we'll describe how it works at that time. Where content is generated using an AI Feature, ownership and permitted use are governed by Section 4 and this Section 14.

15. Privacy

Using Diggle may involve us collecting and processing personal data. Please read our Privacy Policy, Data Processing Agreement, and sub-processor list.

16. Dispute resolution and governing law

These Terms are governed by Norwegian law. Consumers retain any mandatory protections available under the law applicable to them.

Please contact [email protected] if you have a complaint. This does not restrict your right to use available complaint procedures or competent courts.

For business customers, disputes are subject to the courts of Oslo, Norway, unless a separately signed agreement provides otherwise. Consumers may bring proceedings before any court competent under applicable law.

17. Suspension, termination, and account deletion

• Self-service subscriptions can be cancelled through My plan at app.diggle.com, as described in Section 13. Enterprise customers should contact [email protected] and follow their signed contract.

• We may suspend access where reasonably necessary to address unlawful activity, a security threat, or a material breach of these Terms. We may terminate for a material breach that remains unresolved after notice and a reasonable opportunity to remedy it. Immediate suspension or termination may be necessary where the issue cannot be remedied, continued access creates a serious risk, or the law requires it.

• We may discontinue a service for legitimate legal, technical, or business reasons, subject to existing contractual commitments and reasonable advance notice where practicable. If we end a consumer's paid service for reasons unrelated to their breach, we will refund prepaid fees for the period not supplied. Mandatory notice periods and other statutory remedies remain unaffected. Separately signed business contracts govern termination where applicable.

• Account deletion is available under Account settings at app.diggle.com and is separate from subscription cancellation. Deleting an individual user account does not terminate an Enterprise contract.

• You can delete your account or specific content using the available controls. The corresponding data is removed from our active systems as soon as possible; residual backup copies may remain for up to 7 days. Legally required retention is described in our Privacy Policy. Data return and deletion obligations under applicable law and our Data Processing Agreement remain unaffected.

Send notices to:
[email protected]